🔹 1. General Cancellation Policy

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✔ Cancel or Reschedule (More Than 24 Hours Before Service)

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You may cancel or reschedule at no charge if done 24 hours or more before your scheduled appointment.

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🔹 2. Same-Day Cancellations

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✔ Same-Day Cancellation or Crew Already Dispatched

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If you cancel on the same day of service, or after the crew has been dispatched, a Cancellation Fee or Trip Fee may apply.

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Trip fees cover:

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• Crew travel time

• Fuel

• Route adjustments

• Lost appointment slot

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Fees vary based on location and service type.

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🔹 3. Junk Removal & Labor-Only Services

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✔ Before Arrival (24+ Hours)

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Full cancellation allowed with no charge.

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✔ Same-Day Cancellation

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A trip fee may be charged.

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✔ On-Site Estimate Declined After Arrival

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If you decline the quote after we arrive, a minimum trip fee may apply.

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🔹 4. Dumpster Rental Cancellation Policy

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✔ Cancel 24 Hours or More Before Delivery

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No cancellation fee.

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✔ Cancel Within 24 Hours of Scheduled Delivery

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A cancellation fee may apply.

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✔ Dry Run / Failed Delivery or Pickup

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A Dry Run Fee will be charged if:

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• The driver cannot deliver or pick up due to blocked access

• Cars or obstacles prevent safe placement

• The location is unsafe

• The site is not prepared as agreed

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✔ Early Removal Requested

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If you request early pickup, no refund is issued for unused days.

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✔ Overweight Fees & Contamination

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Refunds do not apply to:

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• Overage fees

• Contamination charges

• Additional disposal fees

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🔹 5. Deposit Policy

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Some services may require a deposit, such as:

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• Dumpster rentals

• Event cleanup

• Large junk removal projects

• Special equipment dispatch

• Traffic control services

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Deposits are refundable only if:

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• The cancellation occurs at least 24 hours in advance, and

• No equipment, crew, or subcontractor has been dispatched.

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If equipment or personnel have already been reserved, staged, or dispatched, deposits may not be refundable.

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🔹 6. Event Cleanup Services

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Due to staffing, logistics, and scheduling:

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✔ Cancel 48+ Hours Before Event

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Deposit may be refundable depending on staffing commitments.

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✔ Cancel Within 48 Hours

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Deposits are generally non-refundable.

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✔ Day-Of Cancellations

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Full project fee or a large portion of the quoted amount may still apply.

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🔹 7. Refunds for Overpayment or Billing Errors

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We will issue refunds for:

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• Duplicate payments

• Billing errors

• Overcharges due to system mistakes

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Refunds are processed to the original payment method.

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Please allow 3–7 business days for refund processing depending on your bank or payment provider.

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🔹 8. No Refund Situations

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Refunds are not issued for:

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• Services already completed

• Customer dissatisfaction due to item value or sentimental value

• Changes in disposal facility pricing

• Additional labor or access charges

• Heavy material surcharges (concrete, dirt, roofing, etc.)

• Overage fees or contamination charges

• Items added after the quote

• Missed appointments due to locked gates, blocked driveways, or unsafe conditions

• Portable toilet rentals already delivered

• Traffic control jobs once staff or equipment is dispatched

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🔹 9. Rescheduling Policy

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✔ Free Rescheduling (24+ Hours Notice)

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You may reschedule without penalty.

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✔ Rescheduling Under 24 Hours

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A fee may apply depending on service type.

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🔹 10. How to Request a Cancellation or Refund

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Please contact us at:

📧 support@asapwastehauling.com
📞 240-380-0475
📍 ASAP Waste Services, LLC
7611 Crain Hwy Ste C150
Upper Marlboro, MD 20772

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Include:

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• Your name

• Service date

• Service address

• Order/booking details

• Reason for cancellation or refund request

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We respond within 1–2 business days.

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🔹 11. Changes to This Policy

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We reserve the right to update or modify this policy at any time.
The “Last Updated” date above will reflect the most recent changes.